Things to land
I am better at early stage
I am good at listening
I can thing long and short term
I push for quality but I’m pragmatic
I think end to end
I’m most happy when people around me are productive and happy.
I listen to other teams as much as aI listen to users.
Spotting opportunities and guiding teams
I thrive in fast change
I like listening as much as talking
I connect teams
I help focus
The process is just there to help people collaborate
Progress over perfection
Questions I ask myself
What would our users think if we did this?
Does it look like it’s for them or for us?
Have I heard a customer talk about this?
Do we have any data that really helps us validate if this is an issue at scale?
Less is more.
What does the team need from me?
Are we communicating too, little or too much?
What do I need to do to help them understand it in the same way?
Moving from design allowed the ability to see things from a human and what good looks like
The agency helped me understand what business people were trying to do. That design was often tweaking the brief as we worked.
Since then I’ve learned the commercial, the importance of bringing structure, how to run sprints, a bunch of other software that’s allowed me to do all things we didn’t know
My peers are everyone. I’m equally comfortable talking and understanding marketing analytics as I am user researcher I see CTO and engineers as peers
How I help
Founders realise their ideas
Finding and listening to customers about what’s important to them
End to End view of a product (or service)
Bring customers into the room.
B2C and B2B
20 years thinking about new types of business, the people who use them, and what skills and information we need to bring that to life.
One of my most valuable skills from consulting was quickly understanding new domains.
I’ve also had many situations where
Working with new people and teams, often at once, enabled me to context
I've worked with lots of different teams and people. It’s given me the ability to understand
My design consulting background means I'm grounded in being able to understand the landscape quickly. PIacing together what customers need, what we
I think systemically. The 4d dimensional thinking of seeing everything fitting together is what makes the job interesting for me
My startup experience helped me understand the importance of people, teams and progress over perfection.
I have a broad field of vision when it comes to who’s using
I enjoy listening as much as talking
I combine data with insight
Food systems, politics, culture, health
Content to reference / pinch content from