Profile

Things to land

I am better at early stage

I am good at listening

I can thing long and short term

I push for quality but I’m pragmatic

I think end to end

I’m most happy when people around me are productive and happy.

I listen to other teams as much as aI listen to users.

Spotting opportunities and guiding teams

I thrive in fast change

I like listening as much as talking

I connect teams

I help focus

Principles

The process is just there to help people collaborate

Progress over perfection

Emotional intelligence

Questions I ask myself

What would our users think if we did this?

Does it look like it’s for them or for us?

Have I heard a customer talk about this?

Data

Do we have any data that really helps us validate if this is an issue at scale?

Less is more.

Teams

What does the team need from me?

Are we communicating too, little or too much?

What do I need to do to help them understand it in the same way?

Moving from design allowed the ability to see things from a human and what good looks like

The agency helped me understand what business people were trying to do. That design was often tweaking the brief as we worked.

Since then I’ve learned the commercial, the importance of bringing structure, how to run sprints, a bunch of other software that’s allowed me to do all things we didn’t know

My peers are everyone. I’m equally comfortable talking and understanding marketing analytics as I am user researcher I see CTO and engineers as peers

How I help

Founders realise their ideas

Finding and listening to customers about what’s important to them

End to End view of a product (or service)

Bring customers into the room.

My focus

B2C and B2B

Strengths

20 years thinking about new types of business, the people who use them, and what skills and information we need to bring that to life.

One of my most valuable skills from consulting was quickly understanding new domains.

I’ve also had many situations where

Working with new people and teams, often at once, enabled me to context

I've worked with lots of different teams and people. It’s given me the ability to understand

My design consulting background means I'm grounded in being able to understand the landscape quickly. PIacing together what customers need, what we

I think systemically. The 4d dimensional thinking of seeing everything fitting together is what makes the job interesting for me

My startup experience helped me understand the importance of people, teams and progress over perfection.

I have a broad field of vision when it comes to who’s using

I enjoy listening as much as talking

I combine data with insight

Outside

Food systems, politics, culture, health

Content to reference / pinch content from

http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10202021/file/document?inline