Hi, I'm Matt Shannon

Hi, I'm Matt Shannon

I’m a digital product and services lead with a user-centred design background.

I support companies with all aspects of product and service development, from creating customer-led visions and fundraising to growing teams and improving everyday rituals.

I put insight, collaboration, and healthy questioning at the heart of my approach, and when combined, believe they enable product teams, and those around them, to do their best work while being fun, rewarding, and sustainable long term.

m@make-studio.co.uk

Work

Sensate is a wellness technology that uses sound and ultrasonic vibration to create a sensory experience, helping people unwind and alleviate anxiety or distress.

“What steps should we take to mature the product team?”

Starting in spring 2023 and reporting to the CEO, I joined Sensate to support the team in improving their product practice.

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Highlights

Rightmove is the UK’s leading property marketplace, supporting 22,000 estate agents and 225m monthly users.

“How do we provide the customer support our users need?”

I was hired by the Head of Internal Product to shape and validate a new, customer-focused approach to customer support, that would improve QOS, security and capacity, without increasing department size.

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Highlights

LSE Generate is the LSE’s home for entrepreneurship. It supports alumni to create and build social impact businesses through a programme of networking, skill development, funding opportunities and mentorship.

“How can we improve our support for LSE’s entrepreneurs?”

After several years of organic growth, LSE Generate required a programme refresh and rethink of its startup accelerator and operations.

I joined as Chief of Staff, reporting to the Head of Department, leading the change programme over six months.

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Highlights

There are around 2.5m road works in England each year, resulting in an estimated £4bn economic impact. in 2018 The DfT funded a transformation project to rebuild the national infrastructure to improve the planning and management across the country.

“How do we bring three different teams together to collaborate?”

A collaboration with the DfT Product Owner, I joined after a successful discovery phase to lead a cross-functional product team design and build Street Manager, a £10m transformation project that launched successfully in 2020.

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Highlights

DriveTribe is a social media platform for car enthusiasts founded by Jeremy Clarkson, Richard Hammond and James May. They received a $5.5 million Series A funding round led by Breyer Capital.

“What do creators need from a new social network?”

I was hired pre-launch, reporting to the CEO to lead early-stage product validation and development of a creator-centric backlog.

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Highlights

Growth Street was a peer-to-peer lending marketplace enabling investors to lend money directly to SME’s, and businesses to quickly access funds to help cash flow and support growth.

“How can we help our customers improve how they think about cash flow?”

I was hired by the Head of Product to lead the research and development of two new products that help customers monitor their credit position and make informed borrowing decisions.

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Highlights

Wearepopup.com is a brand / property marketplace that enables brands to collaborate and rent temporary retail and event spaces across the UK & Europe .

“How do we create a marketplace that works for different brands and landlords?”

I joined as the first Head of Product to establish the product practice, grow the marketplace and support A-round fundraising.

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Highlights